Privacy Policy probet88 – Malaysia Player Data Protection

Probet88 ("we", "Platform") deeply values the trust placed in us by every member when registering and using our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data while you use the probet88 platform — whether through our website or mobile app.

This policy applies to all users who access the probet88 platform, including unregistered visitors, registered members, and any individual who interacts with our customer support team. By using our platform, you consent to the collection and use of your personal data as described in this Privacy Policy.

Probet88 only collects personal data that is necessary to provide our members with a safe, seamless, and high-quality service. The following are the categories of data we collect:

Identity & Registration Data:

Financial & Payment Data:

Usage & Technical Data:

Technical data such as IP addresses and device information is collected automatically when you access our platform. This information is used primarily for security purposes, fraud detection, and improving the user experience.

Personal data collected by probet88 is used solely for legitimate and necessary purposes in operating the platform. The following are the primary purposes for which your data is used:

• Processing account registration and verifying your identity through the KYC process
• Processing deposits, withdrawals, and all financial transactions on your account
• Providing customer support and resolving any complaints or inquiries
• Sending important notifications related to your account, security, and promotions (with your consent)
• Detecting and preventing fraud, money laundering, and other unlawful activities
• Complying with legal obligations and the requirements of relevant regulatory bodies
• Analyzing usage patterns to improve our products, services, and user experience
• Managing the rewards programs, bonuses, and promotions you are eligible for

Probet88 will not use your personal data for any purpose not stated above without first obtaining your explicit consent.

Probet88 does not sell or trade members' personal data. However, under certain circumstances, we may share data with the following parties for legitimate operational purposes:

• Payment service providers — to process deposits and withdrawals securely
• Game software providers — to enable you to access the games available on the platform
• KYC service providers — to verify member identity as required by law
• Authorities and regulatory bodies — when required by law or court order
• IT and security service providers — for system maintenance and cybersecurity protection

All third parties we work with are required to comply with strict data protection standards and may only use shared data for the purposes specified in their agreement with probet88.

The probet88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies — helps us understand how members use the platform so we can improve our services.
• Functional Cookies — stores your preferences such as language and display settings for a better user experience.
• Analytics Cookies — used to analyse platform traffic in aggregate and anonymised form for continuous improvement purposes.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality and performance of the probet88 platform on your device.

Probet88 continuously invests in cybersecurity infrastructure to ensure members' personal data is protected at all times. The security measures we implement include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols
• Data encryption at rest using AES-256 for sensitive information
• Two-factor authentication (2FA) for member account login and internal administrative access
• Regular security vulnerability scanning by independent security teams
• Real-time monitoring of suspicious activity with automated intrusion detection systems
• A comprehensive incident response plan to address any data breaches

While we take all reasonable steps to protect your data, no system can guarantee absolute security over the internet. We encourage you to take your own protective measures, such as using a strong and unique password for your probet88 account.

Probet88 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws.

• Active account data — retained for the duration your account is active and for 5 years after account closure
• Financial transaction records — retained for 7 years in accordance with Malaysia's financial regulatory requirements
• Support communication logs — retained for 2 years from the date of interaction
• KYC Data — retained for 5 years after account closure in accordance with anti-money laundering requirements
• Technical data and system logs — retained for 90 days before being automatically deleted

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

As a probet88 member, you have the following rights regarding your personal data, which we fully respect:

The probet88 platform is intended for adult users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that a child's personal data has been collected without knowledge or intent, we will immediately take steps to delete the relevant data and close the account involved. Parents or guardians who suspect their child has registered on the probet88 platform are advised to contact our support team immediately.

In the course of its operations, probet88 may transfer members' personal data to servers or service providers located outside Malaysia. Any such data transfers are carried out with due care to ensure your data remains protected to a standard equivalent to or higher than the protections provided in Malaysia.

• All cross-border data transfers are conducted in accordance with recognised protection mechanisms
• Overseas data recipients are required to comply with strict data protection standards through contractual agreements
• Sensitive financial data is processed in an environment compliant with international PCI-DSS standards

By using the probet88 platform, you consent to the cross-border data transfers required to operate our services, subject to the protections described in this policy.

Probet88 reserves the right to modify or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Members will be notified of any significant changes via in-platform notifications or email at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the latest version of the Privacy Policy. We encourage you to check this page periodically to stay informed about how we protect your privacy.

If you have any enquiries, concerns, or wish to submit a request regarding your personal data, the probet88 team is ready to assist. We are committed to responding within 14 business days for all privacy-related enquiries.

• Live Chat: Available 24/7 directly on the probet88 platform — the fastest way to get help
• Privacy email: [email protected] — for enquiries related to personal data and privacy rights
• Support email: [email protected] — for general account enquiries
• FAQ: Visit the page FAQ us for instant answers on a wide range of topics

For official privacy-related complaints, please state the type of request, your account number, and a detailed description of the issue. This helps our team process your request more efficiently and accurately.